Faq

How do I return or exchange my order?

Return Exchange

We request you to go through our Return Policy here . If the product meets our return guidelines you can send us an email at care@spoiltbrrat.com with your order details and we’ll resolve the issue.

 

Do you ship all over India?

Yes, we ship all over the India.

Do I Need An Account To Place An Order?

Certainly! Although we strongly recommend creating an account for a seamless online purchasing experience, it is not mandatory to have one in order to complete a purchase.

Can I modify the Address/Phone Number for the delivery?

Absolutely! If the modified delivery address falls within our shipping capabilities, you have the flexibility to update the address or contact details for your delivery. Just send us an email with your specific requirements, and we'll be more than happy to accommodate your request.

I got an Email/SMS saying that product has been delivered,but I haven't received any delivery.What should I do?

Occasionally, when you're unavailable, our delivery partner may leave your order with a neighboring resident or the entry security personnel of your housing complex. We recommend verifying if they have received the delivery. If, however, your order is not with them, kindly send us an email, and we will promptly look into the matter by coordinating with our logistics partner for further investigation.

I have a missing product in the Shipment received/Received a tampered packaging shipment.What should I do?

If, by any rare chance, you come across a tampered package or notice any missing items in your shipment, we kindly request you to take photographs of the packaging as evidence and share them with us via email. Rest assured, we will promptly address the issue with our logistics partner and provide you with the necessary assistance to resolve the matter to your satisfaction. Your cooperation in this matter will greatly assist us in resolving any potential shipping concerns.

Would I receive all products in the order together?

Yes, you can receive order together but you have to place  your order in same day. 

What are the shipping charges I have to pay?

There are no shipping charges for any products purchased from our website within India. We provide complimentary shipping on all orders, so you can enjoy a hassle-free shopping experience without any additional costs for delivery.

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